Especially considering the problem was due to my absent-mindedness, letting my subscription be auto-renewed and then deciding to purchase the additional storage separately wasn’t a huge deal. Even better, my issue was resolved in a matter of days. I was happy that I figured this method out with little to no challenge. Select your icon on your Google account.If you need to request a refund for Google One (or other purchases through Google), follow these steps to save yourself a headache: I’ve since figured out a more streamlined method of accessing this page, but it still gets you to where you need to go. I’ve heard horror stories about Google’s help line and customer service, but the least I could do is try, right?Ī few browser searches and a couple of clicks later, I was directed to another Google account page where I could report an issue. At first, I was going to let it slide, but I was sure there had to be a way to get my money back. Now, I was at the point in my journey where I had to come to terms with the fact that I had just double-paid for Google One. After a short inner struggle, I decided to bite the bullet and subscribe to the higher tier. It was then I remembered that I wanted to upgrade to the 200GB plan. I intended to upgrade, but I forgot and another year went by.įast forward to mid-2023, I received an email confirming the automatic renewal of my 100GB Google One subscription. This would bring my yearly charge to $30, but going through the Photos account page on my phone, Google explained that if I upgraded ahead of my renewal date, I wouldn’t be charged again until January 2024. Still, I considered upgrading to a 200GB capacity at that point. I’d developed a steady habit of deleting unnecessary emails and photos and kept my account at about 90%. I’d already gone a full year treating the capacity warning as a mild suggestion rather than a dire need for intervention. Around mid-2022, the time approached when my subscription would renew. Time quickly went by and soon I was going to media events, restaurants, and shows again. You can never quite delete enough to reclaim the space you need. If you’ve gone through a similar arc as I did, you already see the writing on the walls. ![]() Still, having a backup option for all of this data isn’t a bad idea. They might also lack the automatic categorization I already have in Google Photos. Both of these options have the potential to be manually intensive to transfer or might require a syncing tool or service to move data. I have a Microsoft 365 subscription that includes 1TB of cloud storage as well. I could switch some content to an SD card or hard drive. I mildly considered other storage options. I also have countless videos from concerts and other shows that surely take up a considerable amount of space in Google Photos. Many of my work galleries of several smartphones and laptops stayed. I considered the full extent of my miserly storage habits. This still was of little consequence to my overall storage percentage. I began deleting long-forgotten memes, duplicate images, shaky and blurry photos, shots for which I no longer understood the context, and images that elicited painful memories. And I was only tackling the unread, easy-to-find emails.Įventually, I shifted my focus to the culprit, Google Photos. ![]() ![]() My Gmail only accounted for about 5GB of my Google One account. While I dashed away thousands of emails and cut my primary inbox in half for a time, it barely put a dent in the percentage of storage I had used up. Immediately I began the thankless task of attempting to clear my over 50,000-email-deep inbox. Similarly, Google One won’t be able to back up Google Photos, Google Doc files, Drive files, or any other data connected to the cloud service. One of the primary consequences of an account at capacity is that it won’t be able to send or receive emails. In mid-2020, my 100GB Google One account approached 85% capacity, and I began receiving notices from Google that I should delete data from my account to prevent it from hitting the limit. A thankless task Christine Romero-Chan / Digital Trends Over 80GB on my account was being used to support Google Photos. But I imagine most people fall into the same camp as I do. A personal account used for work will vary as well. A personal account account will likely be vastly different than a business account. Everyone’s storage patterns are a little different. The problem is that Google One encompasses all of the data on a single Google account, including emails, photos, Workspace files, Drive files, and more.
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